OUR MISSION
We are dedicated to providing the best customer experience right from the first moment you contact us to when your mortgage is completed and for as many years as possible. A home is the largest financial expense that most people make and we know how much you will want to entrust this expensive deal to a trustworthy, reliable partner. We believe that you should receive the best, professional service possible. In line with this, we will:
- Listen to you and tell you every option available as simply as possible without resorting to the use of complex terminologies.
- Be open with you and tell you all charges and fees that will come with our products and services
- Give you documents that will show you the way that we work
- Describe every mortgage product available in the market
- Give you recommendations that will match with your needs
- Confirm all recommendations in writing
- Never be moved or dislodged by any commission that a lender may give us
- Use our wealth of experience to influence the decision-making process of a lender
- Work together with you to finalize the application for a mortgage and explain every extra documentation appropriately.
- Keep you apprised at every stage and contact you regularly during the mortgage application process.
- Give you advice on how you can protect your family and mortgage.
- Provide you a lifetime service. When your rates end, we’ll help you make arrangements for the next mortgage.
- These are not just mere words. We promise to do all these and more for you. We do all we can to fullfil all our promises.